In the Referee Management Tool my referee is on Action Required: No Reply but they are saying they didn’t receive your email
If you believe any of your referees are not receiving the emails from our research team, our recommendation in these situations is always to share the email address of the researcher responsible for the section with the referee, and ask the referee to contact them directly. You can find the contact details of the researcher responsible via our Research Schedule. Here you can click on any area of our research which is currently set to ‘Researching’ and see the email address and telephone number of the person responsible. The reason we suggest the referee contact the researcher directly is that in some cases where we have sent multiple emails to the same person who apparently hasn’t received them, it is perhaps unlikely that sending another email will elicit a response. It may be the case that the email isn’t getting through for technical reasons such as spam filters.