What does the Referee Contact Rate on the Referee Management Tool tell me?
This is the % of the referees you provided with whom we have made successful contact and which are displaying the status ‘Contacted’ within the tool. E.g. if you sent us 20 referees and we have successfully made contact with 10 of those referees, the contact rate will show as 50%. Referee Management will help you monitor this rate in real time so that you can send reminders to those who have not responded.
Please also note that while 100% might seem like the ideal target to aim for, we find it is rare that every referee we reach out to is able to come back to us. Referees are busy people and sometimes simply don’t have a chance to respond. This is not a problem and is why we ensure each practice is afforded at least 20 referees to put forward per submission. A reasonable contact rate will likely give us lots of information to help us understand the strengths of the firm’s department and team members in a given practice area.
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Will you tell me which referees have provided feedback?
No, we do not confirm the name of referees from whom we have collected feedback. Tools such as Referee Management are available, which enable you to track our progress in contacting your referees. This tool will provide updates when we have reached ...
What does it mean when I am told there is a low chance of success for my referee on Online Submissions? What should I do about this or who can I ask for help?
When adding referees in the online submissions hub, on entering your referee’s email address, you may see a message appear to tell you that we have a low chance of contacting this referee. If you see this message, it means the person you are putting ...
Is the referee response rate in RDH different to one in the Referee Management Tool?
In the Referee Management Tool (RMT), referees listed as contacted prior to the start of the survey may have been considered because they provided feedback for a different practice area, while the numbers in the Rankings Data Hub are for referees who ...
Can I download the Referee Management Tool data?
You can now download your RMT data by clicking on the Download button, which will be located in the top-right corner of your screen on any page in the Referee Management Tool. If you wish to download multiple practice areas at once, you can click the ...
How do the Action Required statuses work in the Referee Management Tool?
Sometimes a situation arises which is making it difficult for us to reach a referee. The RMT is designed to notify you of when this happens via the ‘Action required’ status, so you can help us to progress in our attempts to contact them. The ‘Action ...