What questions do you ask our clients?
referees, we keep our open-ended to try to ensure that we speak about all firms that have put forward this individual as a reference.
We essentially want to determine:
• The nature of the relationship between the firm and referee
• The type of work that the firm has handled for the referee in the last year or so (if applicable)
• The referee’s views on the quality of the service provided (including constructive criticisms)
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Is an interview essential?
No, it’s not essential. The main purpose of an interview is to gather feedback both on your own practice and on that of other firms.
Do you ask referees about other firms?
Yes, we try to get as much feedback as possible on all the firms that the referee in question has used but putting them forward as a referee guarantees we will ask them specifically about their interactions with the firm(s) that put them forward. Our ...
How often will your team contact those clients suggested by a law firm?
We do not want to be a nuisance to your clients, so we have our own internal guidelines in place to limit how often we get in touch with them – a period of around 3 months. However, these are not set in stone and we will use our judgement if getting ...
When do you contact a firm’s referees?
The research schedule lists the research period for when we will be conducting the bulk of our research for each category and we aim to have contacted all referees by the end of it. We generally start our referee outreach towards the beginning of the ...
Can I ask my references to reach out to the researchers directly?
Other than in exceptional circumstances, we discourage firms from doing this as it has an effect on the reliability of the feedback provided and the researchers find it to be disruptive. We don’t want referees to feel pressurised into giving ...