Do you ask referees about other firms?

Do you ask referees about other firms?

Yes, we try to get as much feedback as possible on all the firms that the referee in question has used but putting them forward as a referee guarantees we will ask them specifically about their interactions with the firm(s) that put them forward. Our researchers are trained to be appropriately probing and elicit as much information about the quality of the legal services they receive from all firms. 

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    • What questions do you ask our clients?

      When we talk to referees, we keep our conversations open-ended to try to ensure that we speak about all firms that have put forward this individual as a reference.   We essentially want to determine:      • The nature of the relationship between the ...

    • When do you contact a firm’s referees?

      The research schedule lists the research period for when we will be conducting the bulk of our research for each category and we aim to have contacted all referees by the end of it. We generally start our referee outreach towards the beginning of the ...

    • Is an interview essential?

      No, it’s not essential. The main purpose of an interview is to gather feedback both on your own practice and on that of other firms.

    • Who will contact the firm’s referees?

      The majority of referees will be contacted by the researcher listed on the research schedule as being responsible for the area for which the firm has submitted. However, if the referee has also been put forward by a different firm for a different ...

    • Will you tell me which referees have provided feedback?

      No, we do not confirm the name of referees from whom we have collected feedback.  Tools such as Referee Management are available, which enable you to track our progress in contacting your referees. This tool will provide updates when we have reached ...